Política de Privacidad

Last updated: October 2, 2026

This Privacy Policy explains how MOBEE INTERNATIONAL collects, uses, stores and protects personal data in connection with www.mobeeinternational.com and its travel planning and travel management activities.

1. DATA CONTROLLER

The data controller is:

MOBEE INTERNATIONAL

French simplified joint-stock company (SAS) with share capital of EUR 50,940

206 rue Alexandre Richetta 69400 Villefranche-sur-Saône France

SIREN: 824 986 947

SIRET: 824 986 947 00078

For questions concerning your personal data or to exercise your rights, please contact MOBEE INTERNATIONAL using the contact details published on www.mobeeinternational.com.

Privacy contact: [email protected]

2. INFORMATION WE MAY COLLECT

Depending on your relationship with MOBEE INTERNATIONAL and the services requested, we may process the following information.

Identification information

  • first and last name;

  • title;

  • date of birth;

  • nationality where required.

Contact information

  • email address;

  • telephone number;

  • postal address.

Travel information

  • destination;

  • travel dates;

  • itinerary;

  • accommodation preferences;

  • desired activities;

  • transportation information;

  • group or family composition;

  • travel budget and preferences.

Travel documents

Where required to complete a booking or provide a service, we may process:

  • passport or identity document number;

  • expiry date;

  • country of issue;

  • other information required by carriers, accommodation providers, authorities or travel suppliers.

Special requirements

Where voluntarily provided and necessary to organize your trip, we may process information relating to:

  • accessibility or mobility requirements;

  • allergies or dietary requirements;

  • certain health-related information strictly necessary for a particular travel service.

Such information may constitute special-category data under the GDPR and is subject to enhanced protection.

Communications

We may retain enquiries, quotation requests, emails, booking history, special requests, complaints and communications with our teams.

Technical information

When you use our website, information may automatically be collected concerning your IP address, browser, device, operating system, pages viewed, date and time of visits, traffic source and cookies, subject to your choices.

3. HOW WE USE YOUR DATA

We may use your data to:

  • respond to enquiries;

  • provide advice;

  • prepare quotations and personalized itineraries;

  • make accommodation and transportation bookings;

  • organize transfers, activities and excursions;

  • communicate required information to travel suppliers;

  • prepare travel documentation;

  • assist you before and during your journey;

  • manage contracts and bookings;

  • issue invoices and manage payments;

  • process amendments, cancellations and complaints;

  • comply with legal, tax and regulatory obligations;

  • improve our website and services;

  • send travel-related communications and marketing where permitted by law.

Where consent is required for marketing communications, they will only be sent after such consent has been obtained.

You may unsubscribe at any time.

4. LEGAL BASES

Depending on the processing concerned, we rely on:

  • performance of a contract or steps taken prior to entering into a contract;

  • your consent;

  • compliance with a legal obligation;

  • our legitimate interests, including security, service improvement and business administration.

Special-category personal data is processed only where permitted under the GDPR.

5. WHO RECEIVES YOUR DATA?

Personal information is accessible only to individuals who need it to perform their duties.

Information may be shared with suppliers necessary to provide your trip, including:

  • airlines;

  • rail companies;

  • accommodation providers;

  • transfer providers and drivers;

  • local agencies;

  • guides;

  • restaurants;

  • activity providers;

  • vehicle rental companies;

  • insurers;

  • reservation systems;

  • payment providers;

  • IT service providers.

Only information necessary for the relevant service is shared.

Information may also be disclosed to authorities where legally required.

MOBEE INTERNATIONAL does not sell customers' or website visitors' personal data.

6. INTERNATIONAL DATA TRANSFERS

Organizing international travel may require personal information to be transferred to suppliers located outside the European Economic Area.

This may occur where an accommodation provider, carrier, local agency or other travel supplier operates in the destination country.

Where required by the GDPR, MOBEE INTERNATIONAL uses an appropriate legal mechanism for such transfers or relies on transfers necessary for performance of the travel contract.

7. RETENTION

We retain personal information only for as long as necessary for the purposes for which it was collected and in accordance with applicable legal obligations.

Booking and contractual information may be retained for the duration of the relationship and afterwards for applicable statutory limitation and record-keeping periods.

Accounting records are retained for applicable statutory periods.

Marketing information is retained in accordance with applicable data-protection requirements.

Identity documents and other sensitive travel information are deleted or archived once they are no longer required, subject to legal requirements.

8. SECURITY

MOBEE INTERNATIONAL implements reasonable technical and organizational measures designed to protect personal information against loss, destruction, alteration, unauthorized disclosure and unauthorized access.

Access is limited to personnel and suppliers who require the information for legitimate business purposes.

9. YOUR RIGHTS

Under the GDPR and applicable French legislation, depending on the circumstances you may have the right to:

  • access your personal data;

  • correct inaccurate information;

  • request deletion;

  • restrict processing;

  • object to processing;

  • receive certain data in a portable format;

  • withdraw consent where processing is based on consent.

Requests may be submitted to: [email protected]

Proof of identity may be requested where reasonably necessary to verify your identity.

10. COMPLAINTS

You may lodge a complaint concerning the processing of your personal data with the French data-protection authority, the Commission Nationale de l'Informatique et des Libertés (CNIL).

11. COOKIES

Our website may use cookies and similar technologies necessary for its operation and, subject to your choices, audience-measurement or marketing technologies.

Cookies requiring consent are used only after obtaining consent where required by law.

You can change your preferences through the cookie management tool available on the website.

12. THIRD-PARTY SERVICES

Our website may link to third-party websites and services.

MOBEE INTERNATIONAL is not responsible for the privacy practices of those third parties.

13. CHILDREN

Travel services may involve children.

Personal information concerning minors is collected only where necessary to arrange the journey and is provided by their legal representative or another person authorized to make the booking.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our services, technology or applicable law.

The date of the latest update appears at the top of this page.